Customer Experience (CX)
iit's all about the
Customer experience
A happy customer is a repeat customer as the saying goes. The inverse of this is true and unfortunately, studies show that it takes 40 positive experiences to overcome 1 negative review. How you ask?
Lets breakdown the cost of
one negative review
- Unhappy customers share their experiences.
- Happy customers, on the other hand, are unlikely to leave a good review. In fact, studies show that only one in 10 happy customers leave a good review.
- Your star review rating reflects an overall average of positive and negative reviews. So if your goal is to maintain an overall rating of four stars, you’ll need four, five-star reviews to make up for every one-star review.
- So if only 1 of every 10 satisfied / happy customers leaves a positive, five-star review for your business, and you know it takes approximately 4 five-star reviews to make up for each one-star review, you realize it will take 40 positive customer experiences with your company to make up for that single negative review.
Turn bad to good with the
Customer Journey
A customer journey map is a visual representation of the touchpoints between your customer and your organisation. It provides you with the insight from the customers perspective as to whether the experience is good or bad over the following areas and whether they’ll ultimately continue to buy from you or convince others not to.
- Awareness
- Consideration
- Decision
- Retention
- Advocacy
We Solve Real Problems
what Else can we do for you?
Idea Generation
Too often, leaders aim to solve the problem before them when they should address the underlying cause.
Rapid Prototyping
You have an idea and your team say it will take 12 months to deliver. We work with companies to deliver prototypes to prove your idea sooner
Prototype to production
Through the use of prototypes, we can validate the desired features to launch your product (MVP) and deliver value to your customer and business sooner.
Digital Transformation (DX)
Whatever a company’s vision for the future, it must include digital transformation to grow. When aligned with a strong understanding of your customer...
Customer Experience (CX)
To be a fast-growing business today, you don't need the best product, but you do need a great customer experience.
How we deliver
Through a combination of Design Thinking, Lean Startup, and Agile delivery, H4X delivers value at a regular cadence through direct customer engagement.
We Have Great Answers
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